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1.1 Mission Statement To consistently provide superior security services using the most modern technology, well trained and properly motivated staff to make us the most sought after Security Company in Nigeria and along the West Coast of Africa. The Halogen Team covenants to:
Halogen Security Company Limited was incorporated in July 1992 as a Private Limited Liability Company and granted licence to operate in November of the same year as a reaction to a yawning gap in quality guard service delivery in Nigeria. The company started business immediately and showed from inception that it was poised to revolutionize security services in the country which has resulted in making us the leading security services provider in the nation. Having been in operation for over 12 (Twelve) years, we have been able to attract and retain a select group of clients some from inception till date. We have acquired vast experience in virtually all facets of security and protection of lives and property. Halogen Security possesses the managerial, financial and administrative infrastructure enabling operations to be totally performance related, customer needs driven with a high degree of customer communications. We are committed to working in partnership with customers to provide an excellent and cost effective security service that complements their own standards of customer service. We honour and support this commitment by selective recruitment, thorough training, competent supervision, constant management input and accurate billing. We want our customers to value our contribution, respect our judgement and work with us in an ongoing programme of refinement and improvement. Our reputation rests on our professionalism, integrity and service excellence to which we are equally committed. We shall continue to grow through our relentless pursuit of superior quality service delivery and prompt response to our customer needs. Halogen Security belongs to several professional associations furtherance to our quest for professional excellence. These Associations include: 1.4 Affiliation Halogen Security is affiliated with COIN SECURITY GROUP, South Africa with a view to upgrading our operational efficiency and improving the quality of service we deliver to our esteemed clients. Increasing challenges in the industry especially the renewed tactics of criminals has necessitated the need to consolidate our expertise in dealing with the threats. Besides, the relationship has enhanced our human and technological resources in the application of Electronic Security and Monitoring systems unsurpassed in the industry in Nigeria. COIN SECURITY has been providing management and technical expertise to Halogen Security since 1997 and we have strengthened the relationship further lately by partnering into Assets-in-Transit business in Nigeria. 1.5 Business EthicsWe place high premium on integrity, utmost fidelity and strict confidentiality with clients in all business relationships. In all our dealings, we maintain transparency and absolute honesty even where it may count against us. We never lie or conceal unpleasant facts from our clients because we know that our clients will ultimately respect us for our straightforwardness and due diligence approach. We will continue to ensure that good employment practices are sustained in all our workplaces with respect for employees’ human rights and welfare. We will strive for professionalism in what we do, doing our work properly and constantly looking for ways to improve our competencies in order to justify the confidence and trust placed on us by clients. 1.6 Police AuthorisationHalogen also enjoys strong endorsements by the Nigeria Police Force who have consistently granted us authorization to use armed mobile Policemen in support of our operations even when such privileges are denied to other security service providers. Halogen is best placed to be involved and safeguard the assets-in-transit of your Organisation. 1.7 Human ResourcesHalogen Security has three categories of staff numbering over 7,000. These include the Management, the administrative staff and the security operatives. Administrative StaffThe pre-requisite for employment of this category of staff depends on the office they occupy. They are mainly professionals in their chosen field. These include employees in the Technical, Accounts, Operations and Admin Departments as well as staff of our Branch Offices. Roles: These are employees that take charge of administrative matters involving all our operations and personnel. Responsibilities: Installation/After sales service, Secretarial duties, Training, Billings/Financial details, maintenance, kitting, vetting, etc. Management StaffOur Managers are seasoned professionals with excellent academic and professional qualifications. Our attached Company Profile will give details of their resume for your perusal. Roles & Responsibilities: They are involved with the day-to-day running of the company by making relevant executive decisions as and when necessary. CapacityBesides Lagos, we have operating Branch offices with training facilities in Port Harcourt, Abuja and Ibadan. Our beats spread over all major cities in the country. This puts us in the best position to execute projects anywhere within Nigeria. 2. BUSINESS ADDRESSES2.1 Head Office (Lagos) Contact: ‘Bosun Sosanya 2.2 Training Academy Contact: Lt. Col. R. Ojo-Kadiri (rtd.) 2.3 Abuja Office Contact: Mr. Sola Oyekanmi 2.4 Port Harcourt Office Contact: Major Taoheed Adams 2.5 Ibadan Office Contact: Capt. Christian U. Ejeh (rtd.) 2.6 Geographical Scope of our operation Our operational spread cut across the geographical zones of the country. We have Branch offices in Abuja, Ibadan and Port Harcourt with competent Managers, operational staff and administrative staff to effectively run the offices. There are also training facilities at these Branches to ensure that we maintain the same standard as is obtainable in Lagos. Our policy is to make sure that a Halogen guard in Asaba is of the same quality as a Halogen guard in Zaria or Lagos. Our Branch Offices oversee our outstation beats spread all over the geographical zones of the federation. These include the following major cities:
3. SERVICES/GENERAL OPERATIONS 3.1 Our Services Halogen Security Company Limited offers a wide range of products and services aimed at satisfying the yearnings of a diverse spectrum of customers in the Oil/Gas Industry, Food & Beverages, Telecommunication, Financial Institutions, Manufacturing, Hospitality (resorts/leisure), Retail Outlets and also private individuals.
The Management of Halogen Security commits themselves to superior quality services that meet the requirements of all our clients:
This is achieved through the implementation of a quality management system that could compete favourably with international standards. We benefit from the ISO 9002 Quality Certification by virtue of our affiliation to COIN Security Group, South Africa. We have applied to the Standards Organisation of Nigeria to process our certification locally. Our Quality Assurance Director is on secondment from COIN Security. The system is developed to ensure that:
The benefits of this to customers are numerous. They include but not limited to:
Other issues that relate to TQM in Halogen Security are: Clients assessment We place great value and reliance on the monthly appraisal by the client on services rendered by Halogen Security. Copies of the monthly assessment are available on request. Standing Operational Procedures (SOP) Comprehensive SOP for each department dictates procedures, routines and standards. A policy of zero tolerance is a key factor within operational branches. Operations audits Operational branches are subject to continual, systematic operational audits by a team of senior experienced operational staff. Standardization of training All security operatives are trained at one single training academy, HALOGEN ACADEMY, irrespective of grade or employment but we hold a flexible approach to clients’ preferences. Retraining Halogen Security systematically embarks on retraining programme to re-orientate and refresh our operatives. Though costly, it is vital to maintaining our skills level. 5. CUSTOMER SERVICE MANAGEMENTWe know that product or service superiority alone is not enough to excel in the market place that is why we always endeavour to offer something extra. We are committed to customer service that exceeds clients’ expectations. To achieve this, we are open to complaints, compliments and incidents. Our senior management reacts to such issues with open-mindedness and do not create any unnecessary bottlenecks. You can reach this department on 0803-354-4929.
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