| See
also: |
 Interview
with Mr. Miguel Cojuanco, President
Of Teleperfo-
mance Philippines ...read
more!
|
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 Business
Processing Outsourcing (BPO) at its Best |
Teleperformance is the
most experienced and truly largest global contact center outsourcer
in the world. According to the culture of the Group, Teleperformance
considers that it is critical to be a present in each country in
order to understand the local market and perform to exceed expectations.
Established in 1978,
Teleperformance has physical contact centers in 42 countries worldwide
and serves more than 75 markets in over 60 languages for many of
the world’s largest, most successful companies. Its core business
is full spectrum CRM/BPO contact center solutions.
This unique
global reach, scalability and multi-cultural expertise, which are
real strengths, combined with a singular focus on contact centers,
offers the company’s cross-industry clients a powerful worldwide
advantage: lower risk and higher value for in-country, regional
and global contact center operations. Teleperformance is also noted
for its flexibility and adaptability to specific client needs.
| Expertise
in Management |
The founding management
team is still in place and extremely involved in all aspects of
the business including direct client interactions.
Telperformance’s
entire Senior Management team averages over 15 years of directly
relevant experience and attrition rates remain minimal based on
the company’s highly entrepreneurial, client-focused culture.
The impact has been retaining a highly dependable, motivated and
expert management team who consistently deliver strong results.
Financial Performance and Strength
Teleperformance
has the highest Dunn & Bradstreet rating in the industry (5A1).
With 2005 revenues
approaching $1.5 billion ($USD), Teleperformance has been profitable
every consecutive year since our founding, which is exceptional
on both an industry and cross-industry basis. The result is a healthy,
growing company that has the ability to invest in its client partnerships.
Clients count on Teleperformance to reduce their supplier selection
risks and to be able to grow flexibly, based on this consistently
superior financial stability.
Focus
on CRM and Bottom Line Results
Over 50% of a sample
of Teleperformance clients surveyed in April 2005 cited focus on
CRM as a number one reason for choosing and staying with Teleperformance.
The result is that clients have found over many years that varied,
multi-cultural CRM contact center expertise translates into strategic
and performance advantages when compared to both in-house and other
supplier results.
A Worldwide Footprint
Teleperformance Group
has the most extensive geographic coverage in the CRM market. It
brings to you the strengths of over 67,000 people operating from
42 countries across the world’s principal market places. Since
1978, the philosophy has been to keep intact the local diversity
to serve in the best way only Teleperformance knows how to. “We
think global but we act local.”
| New
Horizons |
Teleperformance
began operations in the Philippines in 1996 and has grown to become
a preferred offshore contact center outsourcing option to the Philippines
and U.S. markets.
Operating more than 2,000 workstations from 3 contact centers located
in Manila and Bacolod.
The company
offers bilingual services in English and Spanish to the U.S. domestic
market and can support other languagessuch
as Japanese, German, Mandarin, Fookien and Tagalog.
Philippine
operations are ISO certified.
| Key
Services/Applications Offered |
Teleperformance offers
its clients inbound and outbound B2B and B2C services including:
Customer Acquisition
Customer Care & Growth
Technical Support
IVR Automation Solutions
Back Office
Offshore Solutions to the US market
| Key
Industries Served |
Telecommunications and
ISP
Financial Services
Insurance Services
Direct Response
Travel Sector
Technology
Consumer Products
B2B
For more information
please visit www.teleperformanceusa.com
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