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GEMINI
Gemini has worked hard to build an empire in
pursuit of supporting the Angolan economy and
its people. The group has different divisions and
companies which collectively employ in excess of
10,000 people, which in effect means they con-
tribute to supporting thousands of Angolan fami-
lies.
As well as providing jobs to a wide rang of people
from different social backgrounds, they also pro-
vide welfare and make a considerable contribu-
tion to the development of the Angolan economy
and to improving social conditions nationwide.
In recent years, this corporation has provided
great opportunities to many people and they have
worked to diversify their business. The compa-
ny’s evolution has seen success and adversity.
Their Teleservice company started began during
the tough war years and has pulled through to be-
come Angola’s most important security company.
Gemini added to this success in 1998 when they
bought rival security company DSL making their
corporation even stronger.
Collectively, the group’s security firms work to-
gether ensuring the security of most companies
within the mining and oil & gas sector. They are
renowned for their high quality services and their
consistent professionalism.
This group is ideal for any company that is keen
to enter the local market alongside a partner with
extensive expertise, key knowledge and a sterling
reputation.
TELESERVICE S.A.R.L
Valentim João Muacheleca
Managing Director
Avenida 4 de Fevereiro 208
1st floor Luanda
Tel: +244 222 390 765 / 222 332 396
Fax: +244 222 339 237 / 222 390 237
teleservice@netangola.com
www.teleservice.co.ao
Areas of activity: Security services and demining
Date of creation: 1992
No. Employees: 5,500
Angolan registered company, Teleservice S.A.R.L is
specialized in the field of Corporate Risk Manage-
ment and Consulting services. As a provider of Risk
Management services to “Blue Chip” companies and
International Organizations in Angola, the company
has worked hard to build a strong customer base and
to ensure the maintenance of their distinguished repu-
tation for professionalism and quality of services. Op-
erational procedures ensure that all clients are valued
equally and managed in a professional way.
Teleservice is the largest security company and oper-
ates nationwide with a particularly strong presence in
Luanda and the main provinces (Lunda Sul, Lunda
Norte, Benguela, Cabinda and Zaire).
The company offers the following range of services:
Security services: 24/7 day control center, CIT
(Cash-in-transit), quick response, personal security,
residential security, industrial security, retail secu-
rity, risk management.
Demining services: quality assurance, surveys,
demining, training, consulting.
In the short term, the company is keen to attract in-
vestment opportunities so that they can ensure the
development of new computer technologies and elec-
tronic surveillance.
Teleservice considers the following as critical success
factors (CSF’s) in services rendered to customers:
Training: Recruit and select the right people; skilled
and well-trained personnel.
Internationally Accepted Procedures: Foresee and
provide security solutions for each customer based
on international experience. Constant feedback and
recommendations to the customer to ensure the
service is up-to-date with the latest developments
and environmental changes.
Supervision and Control: Constant Supervision and
Control measures on-site to ensure a safe working
environment for staff. Extensive training also con-
tributes to this.
OHSE: Occupational Health, Safety and Environ-
mental issues are included in all the training pro-
cedures.
The staff of Teleservice is considered as a highly im-
portant asset to the company and therefore are pro-
vided with comprehensive support and benefits.