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www.ebizguides.com
ICTs and Media Companies
ments, with zero replacement in its customers.
The company is characterized by efficiency in its
operations, absolute compliance with timings and
budgets, excellent customer services and effective
human resources management, where people are
seen as the key strategic resource of an organization
and where ambitions, development and innovation
are highly appreciated in employees.
Grupo Gestor is open to look for international part-
ners in order to create strategic alliances, as well
as to continue further expansion at the international
level.
TATA Consultancy Services
Gonzalo Pozo Crespo
General Manager
Francisco Salazar E10-61 and Camilo Destruge
Edif. Inluxor, 7th floor, Quito
Tel: +593 2 2902 888 / +593 2 2903 393
www.tcs.com
Area of activity: Consulting, Business Solutions, Busi-
ness Process Outsourcing
Date of creation: 2007 (Ecuador)
Employees: 1500
Annual turnover: $50 million USD
Tata Consultancy Services is a multinational company
of Indian origin dedicated to providing solutions in the
area of IT Services, Business Solutions and Business
Process Outsourcing. The company focuses its activi-
ties on emerging markets.
TCS Ecuador is the most important technology and
BPO company in the country with an end-to-end mod-
el, which includes capacities in technology, Business
Processes Outsourcing (BPO) services and business
consulting. It started its operations in 2007 with Banco
Pichincha, the largest bank of the country, as its first
client.
TCS Ecuador is an essential part of TCS Latin America
and acts as a business arm of Tata Consultancy Ser-
vices, which operates with Global Delivery Centers in
Argentina, Brazil, Chile, Colombia, Ecuador, Peru, and
Uruguay. These centers are CMMi level 5 certified, the
highest quality standard of the industry. In addition,
there are service centers of Business Process Out-
sourcing in Chile and Uruguay.
TCS Ecuador is part of a cluster composed of Chile
and Peru with regional initiatives in marketing and
sales. This cluster structure has optimized internal pro-
cesses and created synergy among the three countries,
achieving a better complement and quality of services.
TCS Ecuador operations include automating and im-
proving operative and business processes based on
technological platforms and global administration of
services. Its BPO service center also includes business
units of Help Desk and Call Center, which is one of the
largest in the country.
The company has wide experience in many industries,
mainly in the financial, public, and retail sectors.
TCS Ecuador has around 1,500 highly professional
employees who offer their talent, passion, and commit-
ment in the information technology sector, consulting
and Business Processes Outsourcing (BPO) services,
where the company accounts for 30 percent of the op-
erating market.
TCS has an IQMS internal system that complies with
international standards; ISO 9001, ISO 2000, ISO
27000, TL 9000, as well as CMMi Level 5 and PCMM
Level models. Besides, it complies with the highest in-
frastructure and security standards including physical,
networks, personnel, and systems.
The main regional clients include: Banco Pichincha with
branches in Miami, Panama, Spain, Peru, Insurances
AIG Metropolitana, Financiera Rural, Instituto Ecuatori-
ano de Seguridad Social – IESS (Ecuadorian Institute
of Social Security), Seguros Pichincha, Universidad
Técnica Particular de Loja, Corporación Nacional de
Telecomunicaciones – CNT (National Corporation of
Telecommunications).
The company is interested in further growth within the
region, following the strategy of organic growth and
market diversification across different industries.
BUMERAN (MULTITRABAJOS)
Jorge Mejía Esteban
Founder and General Manager
Av. 12deOctubreN24-593andFranciscoSalazar (corner)
Edif. Plaza 2000, tower B, 7th floor, Quito
Tel: +593 2 333 0702 / 256 1617 / 256 1656
jmejia@bumeran.com
www.bumeran.com / www.multitrabajos.com
Area of activity: IT services, online recruitment platform
Date of creation: 1999
Employees: 50
Multitrabajos.com is the first digital recruitment platform
in Latin America. This young and dynamic company
has experienced a record growth in recent years, fol-
lowing the latest trends of international technological
development. Multirabajos.com is a strategic partner for
any business, looking for qualified workforce and inter-