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Energy & Water
ENERGY REGULATION BOARD
Sikota Wina
Chairman of the Board
Premium House, 8th Floor
Nasser Road
PO Box 37631
Lusaka
Tel: +260-211-236002
Fax: +260-211-236003
erb@erb.org.zm
www.erb.org.zm
The Energy Regulation Board seeks to regulate the
energy sector in an effective and efficient manner
that safeguards the interests of all stakeholders in-
volved. The Board’s area of focus at present is to
ensure the provision of quality energy services and
products via licenses, to implement incentive based
regulation that promotes improved sector perfor-
mance, to promote access to energy services and
products and to enhance the efficiency and effective-
ness of the Energy Regulation Board itself.
The Energy Regulation Board was created out of
early initiatives aimed at liberalizing the energy sec-
tor in Zambia throughout the 1990s. It was during the
formulation of the National Energy Policy develop-
ment initiative that stakeholders indicated the need
for an autonomous Energy Regulatory Authority for
fruitful liberalization and private sector participation
in the energy sector. The Energy Regulation Board
was consequently created under the Energy Regula-
tion Act (Commencement Order) in1997.
The Board has the responsibility to ensure that utility
operators earn a reasonable rate of return on their
investments that is necessary to provide a high qual-
ity service at affordable prices to the consumer. In
order to carry out this role, the ERB, among other
functions, ensures that all energy utilities in the sec-
tor are licensed, monitors levels and structures of
competition, as well as investigates and remedies
consumer complaints.
The Board also receives and investigates complaints
from consumers on price adjustments made, or ser-
vices provided, by any undertaking, and regulate
such adjustments and services by the attachment
of appropriate conditions to licences held by under-
takings. It also monitors the levels of competition
within the energy sector in order to promote healthy
competition and accessibility to any company or indi-
vidual who meets the basic requirements for operat-
ing as a business in Zambia.
In conjunction with the Zambia Bureau of Standards,
the Board is involved in the design of standards in
regards to the quality, safety, and supply of energy.
The board also works with other government agen-
cies to formulate measures that will help to minimize
the environmental impact of the production, trans-
portation, storage and supply of energy. The Board
is involved with the enforcement of such measures
by the attachment of appropriate conditions to li-
cences, in addition to advising the government on
matters of energy policy.
The Energy Regulation Board is open to investors
and newcomers to the market, by both welcoming
and encouraging those seeking information and ad-
vice on business in Zambia.
ENGEN PETROLEUM ZAMBIA LTD
Guy Phiri
Managing Director
Plot 9558 Sheki Sheki Rd.
PO Box 36521 Lusaka
Tel: +260-211-243550 / 243551
Fax: +260-211-243553
info@engen.co.zm
Engen is an energy firm founded in Africa and pri-
marily focuses on the market of refined petroleum
products and related businesses. Engen engages
in the refining of crude oil, the marketing of Engen
refined petroleum products, and the supply of re-
tail convenience services throughout Engen’s vast
network of retail locations. Engen supplies: Auto-
motive Fuels and Lubricants, Industrial Fuels and
Lubricants, Aviation Fuels and Lubricants, Marine
Fuels and Lubricants, Bitumen and petroleum based
chemicals, in addition to other products.
Engen Petroleum Zambia Ltd began operations in
1999 and opened its first retail site in 2000. Since
then, five new retail sites have been opened, and
in 2010, Engen acquired the downstream assets of
one of its competitors in Zambia enlarging its over-
all operations in the market. As of 2011, operations
in Zambia consist of thirty-six retail service stations,
three fuel depots in Lusaka, another in Kitwe, in ad-
dition to four lubricant warehouses (two in Lusaka
and one each in Ndola and Kitwe).