153
www.ebizguides.com
ICTs and Media Companies
• IP Residential Line
• SPEEDNET Residential: It allows the opportunity to
surf internet at high speed with ADSL technology.
• Carrier 147: Twenty-four hour international access,
anywhere in the world with competitive rates.
• Corporative: SALNET has specific communication
solutions with digital telephone lines for companies.
• Tarjeta Cuscatleca (Cuscatleca Card): To make
international or domestic calls.
SUPERINTENDENCIA GENERAL DE
ELECTRICIDAD Y TELECOMUNICACIONES
(SIGET) – GENERAL SUPERINTENDENCE OF
ELECTRICITY AND TELECOMMUNICATIONS
Luis Méndez Menéndez
President
Sexta Décima Calle Poniente y 37 Av. Sur 2001,
Col. Flor Blanca, San Salvador
Tel: (+503) 2257 4438
Info@siget.gob.sv
www.siget.gob.sv
Activity: Telecommunication and Electricity
Controlling Office
Date of creation: 1996
The General Superintendence of Electricity and
Telecommunications (SIGET) was created by
Legislative Decree No. 808 on September 12,
1996. It is a non-profit autonomous institution of
public service with the mandate to apply regulations
established in the international treaties on electricity
and telecommunications currently effective in El
Salvador, the laws that regulate the electricity and
telecommunication sectors and its by-laws; as well
as the application of the user’s protection rights
according to what is established in the General Law
of Electricity of all entities that develop activities in
the sector.
Its mission is to regulate the electric and
telecommunication sectors according to the General
Electricity and Telecommunications Law, in such
a manner that grants the assurance to respond to
general interests, the rights of the users and the
operators in a transparent way.
SIGET is presided by a Board of Directors that is
made up as follows:
1. One Director appointed by the President of the
Republic who functions as the Superintendent
2. One Director elected by legally established
associations of the private sector of the country.
3. One Director appointed by the Supreme Court
of Justice
There are Substitute Directors appointed as in
numerals 2 and 3.
The Superintendent is the head of the Board of
Directors and has the Legal representation of SIGET
and is responsible for the administration of the
institution and will perform the attributions granted in
the Law and those granted by SIGET as well as those
that have not been expressively observed at the Board
Meetings
SIGET has the following dependencies: Electricity
Management, Telecommunications Management,
Administrative and Financial Management, Electricity
and Telecommunication Record Management; it also
has the following units: Juridical Advisory, IT, Public
Relations and Communications and Internal Audit.
STREAM GLOBAL SERVICES
Lic. Salvador Salazar
President of El Salvador and Area Vice-President
for Latin American Operations
63 Av. Sur y Alameda Roosevelt, Centro Financiero
Gigante, Col. Escalón, San Salvador
Tel: (+503) 2500 3494
salvador.salazar@stream.com
www.stream.com
Activity: International Contact Center
Date of creation: 1994
Employees: 1400
Stream Global Service is a BPO type company
(Business Process Outsourcing) that subcontracts
service providers to offer a complete sale portfolio
and income generation, warranty management,
technical support and negotiation of the life cycle of
the client.
Globally, Stream has a trajectory of over 15 years of
excellence in contact centers (formerly called “Call
Centres”) with presence in over 22 countries. It has
over 30,000 employees in 50 contact centers and
negotiates over 100 million voice contacts, e-mail
and chats a year.
Stream arrived in El Salvador in 2008 through the
acquisition of Dell and with an estimated investment
of USD$10 million, becoming the main operational
center in Latin America at group level.