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ICTs and Media Companies
Its employee size has rapidly increased, currently
having 1400 professionals and foreseeing a growth
to 2,300.
As a reference contact center in El Salvador, U.S.
and Canadian companies trust its services offering
a reduction of 30-40% on their costs. Another piece
of information to be considered is that in El Salvador
the highest client satisfaction rates worldwide can be
obtained, thanks to the Salvadoran attitude: polite
and professional.
Group Stream continues growing looking towards
countries such as Argentina, Colombia and Uruguay.
Meanwhile, a decisive bet is on El Salvador investing
more and adding installations to the country.
“For all those people who want to invest, El
Salvador is a very interesting country in the
Latin American region. It is a country that offers
several things that we look for in investors;
such as location, a very developed talent base
provided by technical schools and universities and
developed telecommunication as well as highway
infrastructure.”
Salvador Salazar, President of Stream Global
Service El Salvador and Area Vice-President for
Latin America Operations
TELEPERFORMANCE
Lic. Gustavo García
General Manager
Edif. Plaza Olímpica y Pasaje 3, 2º Nivel,
San Salvador
Tel: (+503) 2250 5700
Fax: (+503) 2245 4101
Gustavo.garcia@teleperformance.com
www.Teleperformance.com
Activity: International Contact Center
Date of creation: 1978
Turnover: $USD20 million
Employees: 1000
In 2007 Teleperformance became number one of
the international Call Centres worldwide. Created
in 1978 by Daniel Julien, in Paris, the firm has
rapidly grown; first in Europe in the 80’s and later
in the United States and Asia and South America in
the 90’s. In 2006 it expanded to Russia, currently a
company that has over 100,000 professionals in 59
countries around the world.
The Teleperformance Group prides itself on having
a sound financial situation due to the mainly organic
growth of the company with cash flow to carry out
specific acquisitions. It is present in the New York
Stock Exchange / Euronext Stock Exchange,
publicly making a profit of 1,600 million Euros in
2007. Its headquarters is in Miami (United States)
and its principal unit worldwide is in Mexico.
As part of a global company, Teleperformance began
its activities in 2003 in El Salvador growing to reach
1000 employees in very few years. It has 1500
workstations and takes over a million calls yearly.
It has numerous multinational clients, the great
majority from the United States, in such diverse
areas as telecommunications and transportation.
Teleperformance takes care of the line of clients from
multinational companies, the work culture of specific
companies is adapted, complying with international
laws and providing optimal service and attention to
the clients; thus, they are able to generate loyalty
towards the company they represent.
The key to its success is organized growth with
internal funding. Legislative Assembly Decree 431,
which is the Law of International Services has
made El Salvador a very attractive place for Call
Centers due to the benefits and tax exemptions
given. All this is linked to an abundant qualified labor
force, low cost and English literacy. Its geographic
proximity to the United States, the fact that English
is spoken, the manner of understanding business
and the dissemination of the American culture in El
Salvador makes the country a demanded enclave by
American and Canadian societies, beyond the world
leaders such as the Philippines and India.
It has the advantage of the time difference to
provide night services to European countries.
Teleperformance trusts El Salvador as an attractive
country for Hispanic speaking countries.
“The government gives you respect and a reason
for coming here, by connecting with institutions and
the necessary people to facilitate investment.”
Lic. Gustavo García,
General Manager of Teleperformance