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Energy & Water
Tazama Pipelines, jointly owned by Zambia and Tanzania.
pumping capacity by 5% annually, maintaining the
Feedstock Supply Agency awarded to the company,
and ensuring the continuance of Ndola Fuel Terminal
Management contract awarded to TAZAMA by the
government.
TAZAMA seeks to support the communities living in
nearby areas along the pipeline by supporting tra-
ditional leaders, sports programs, and addressing
local issues such as sinking boreholes. In addition,
TAZAMA is heavily involved in the building and reha-
bilitation of schools, the provision of learning materi-
als, and programs to ensure safe drinking water and
the mitigation of pollution.
TOTAL ZAMBIA LTD
Stephane Lapauw
Managing Director
Plot 1708/9, Mungwi
Road, Industrial Area
PO Box 31724 Lusaka
Tel: +260-211-242887 / 243002
Fax: +260-211-241118
stephane.lapauw@total.co.zm
www.total.co.zm
Total is the world’s fifth largest publicly traded integrat-
ed international oil and gas company. Total is com-
mitted to meeting the growing energy demand while
consistently acting as a responsible corporate citizen.
With operations in more than 130 countries, Total
engages in all aspects of the petroleum industry, in-
cluding upstream operations (oil and gas exploration,
development and production, LNG) and downstream
operations (refining, marketing and the trading and
shipping of crude oil and petroleum products).
Total Zambia is one of the leading petroleum compa-
nies on the market and has been operating in Zambia
since 1950. Its business activities are widely spread
in every part of the country with a concentration in
Lusaka, the Copperbelt, Solwezi and Livingstone.
Total Zambia is a clear market leader with approxi-
mately a 28% market share and growing. Products
on offer include: petrol and diesel fuels, liquefied pe-
troleum gas, and car care products such as coolants,
brakes fluids, windshield and cockpit cleaners, ra-
diator and engine cleaners, multifunction fluids and
ambience perfumes. The company also provides
engine lubricants, manual and automatic gearbox
oils, 2 stroke engine oils for motorcycles, axle oils for
trucks, as well as lubricants for earthmoving, agricul-
tural and industrial equipment.
Total operates automobile service stations that distrib-
ute all of their products. Additionally, many of the com-
pany’s service stations have a ‘Bon Jour’ shop that of-
fers snacks, beverages, fresh products, foods and baby
foods, breakfast products, phone cards, health prod-
ucts, magazines and swimming pool care products.
Total’s main strategic focus for their retail operations
is to maintain national coverage through their nation-
wide network of over 50 stations. They look to further
expand this network in order to increase overall ac-
cessibility to their products and services. They are
also looking to increase their overall market share
by further building their portfolio of corporate clients.
“We are focusing on trying to develop new business
by reaching out to the new companies and projects
coming into Zambia seeking opportunities.”
Robert Fenech
Sales & Marketing Director
A unique service that Total Zambia offers is the TOM-
CARD, a, state-of-the-art card payment system. The
TOMCARD gives customers access to services from
Total Zambia’s nation-wide network and provide sys-
tematic receipts that offer consumption statistics.
This service further compliments their national cov-
erage strategy and dedication to innovation. Another
way that Total Zambia differentiates itself is with their
onsite customer service.
“Anywhere you go in the world, if you go to a Total
service station, you will be offered a certain stand-
ard of service which is set considerably high. Here in
Zambia we follow the same guidelines and pride our-
selves on our ability to deliver exquisite and engag-
ing service in our fuelling stations and in our shops.”
Robert Fenech
Sales & Marketing Director