Russia & Moscow

Providing their potencial


Mr. Eddie Åhman

Interview with

Mr. Eddie Åhman
,
President of Ericsson Russia



ERICSSON RUSSIA

You are a Swedish company, which has recently started working with a Japanese electronics manufacturer.What would be your assessment of the Russian Federation's communications infrastructure and its development over the last ten years?

I represent Ericsson in Russia and have been here for 4 years, responsible for sales,
and a year back I became President for Ericsson in Russia, which is a part of the Eastern Europe and Central Asia Market Unit. Ericsson's connection with Russia has deep historical roots. Ericsson's first delivery to Russia dates back to 1881, when we got the first order for telephones from St.-Petersburg. So we are here for more than 120.

Ericsson as international company also understands the important role of Russia in the development of telecommunications and information technologies, not only inside the country but in other markets Eastern European and Central Asian countries which Russia historically has a close relationships with. Russian operators have entered the other CIS countries - MTS launched its network in Belarus, MegaFon in Tajikistan. We also see that the concept of the Russian federal program called "Electronic Russia", (which leads the development of information and telecoms infrastructure to give equal rights for all the citizens in access to information resources) becoming more and more popular in the other countries of this region.

In 1994, Ericsson established a local company called Ericsson Corporatia AO. With this company, we have 8 years' experience in the Russian telecoms market. Since 1994, we have had a few years when the markets were booming until the 1998 crisis. Then, for a few years, it was very slow when it came to sales. Then it started to pick up again, the trust came back to the industry. Since 2000, the times have been good both for sales and investments. Even if the growth has started from a fairly low level, it has still been very positive looking at the trends: in the current year, the number of new fixed lines was two times higher than in 2001, the number of mobile subscribers has doubled each year and will reach over seventeen million subscribers by the end of 2002, the number of internet users has increased by seventy five per cent in 2002 compared to 2001.

Cellular penetration has also been growing fast for the last two years, mainly in GSM which is the clear leader among the other mobile standards. Ninety per cent of subscribers are connected nowadays to GSM networks all over Russia.

The growth in mobile communications will certainly continue for another few years as the penetration is still fairly low in comparison with western countries, for example. We see that there is certainly a need to continue investments in industry development. In the cellular industry, we also see interest from international players such as Deutsche Telecom, Telia, Sonera and Telenor. Tele2, a Swedish player, is also here.

I have experience both with the downturn of 1998 and the rapid telecoms development as we see it now. I came here in August 1998 with high hopes to continue following the boom and the first years of my assignment were to downscale, which we did. Then we started to get better again but through all those years we were committed to the development of the market and, sure, Ericsson came here seriously and for a long time. So, here we are now and it looks good, I would say. We do not see any signs of the downturn like we notice in many western markets. On the contrary, the Russian market is growing, having a need for basic as well as advanced telecoms services; from my perspective, it is a high potential market but still not yet a mature one.

Ericsson Russia has signed a $40m contract to build a telecommunications infrastructure for Moscow city and the Moscow region. How do you propose to achieve your goal of having the project up and running by the end of 2002?

This particular project is with a company called Telecom-Invest XXI, which is a Moscow and Moscow region based fixed operator. Telecom-Invest-XXI, together with NEFTEGAZBANK and Ericsson, have signed a contract for the supply of a multiservice network for the Moscow region and Moscow. When it comes to putting services into operations we would like to refer to our customer.

Ericsson is a large, international company, with offices in more than 140 countries around the world but the Russian Federation is the largest country in the world. There are very many climatic and cultural differences within one country. How has Ericsson developed its operations and partnership programs to deal with this?

At the moment, we are 300 people in Russia. We have our main office in Moscow, one more office in Moscow connected to the Technical University of Telecommunications - MTUCI, where we have a training centre and also some technical staff. Ericsson Training Center is the joint venture established together with Moscow Technical University of Telecommunications. Around 10.000 people have got general and specialised training there since it was opened in 1996. We also have some partners dedicated to software R&D. For example, Ericsson supports Trustlink in the development of SoftWare, which can be rooted in by the operator for his enterprise customers.

Ericsson Mobility World - is a global Ericsson project with a local point of presence in Russia, aimed to provide the independent developers of applications with all the necessary tools and network emulators in order to let them develop the applications for Mobile Internet. By sharing our technology and expertise with developers, we help turn their great ideas into real-world applications. Applications that telecom operator can sell today.

Generally speaking: This market is not really a country, it is a continent with 11 time zones!
We certainly have partners and customers from Kaliningrad in the west to Vladivostok in the Far East. We have customers throughout this vast territory. It is certainly not an easy market to handle from this point of view. We do not have local offices in all of these places. Except for Moscow we currently have office in St-Petersburg and field support center in Krasnoyarsk to support the Far Eastern and Siberian regions.

We started to do business in Russia in 1881 when we sold the first telephone sets in St Petersburg. The company's first telephone exchange in Russia was installed as early as 1893. In 1897 the telephone factory was opened in St.-Petersburg, in 1917 it had more than 3000 workers (twice as many as the parent factory in Stockholm). At the beginning of the last century which was nationalised in 1917 and renamed into "Krasnaya Zarya" - "The Red Dawn", it still exists under this name. By the end of the nineteenth and beginning of the twentieth centuries, Russia was one of the major Ericsson markets.

Since then we continued to sell our products through some other channels, the former Yugoslavia mainly. Ericsson Nikola Tesla, which is a joint venture between Croatian company and Ericsson, had been doing business in Russia for many years and we had to use them to localize Ericsson switches and some other products, to develop the special
software needed for the Russian market. More and more, Russia is aiming towards more open standards but still we have to localise some of our products and certify them. Except for that, there are no other special products for this market but we can be proud of the fact, that Transit network for Russia's NMT and GSM operators (Multiregional Transit Telecom's - MTT) is based on Ericsson's unique Combined Gateway solution specially developed for the customer.

You are a Swedish company, which has recently started working with a Japanese electronics manufacturer Do you think that the new Sony-Ericsson handsets will be a success in Russia?

As you mentioned "Japanese electronics manufacturer", you are probably very well aware that last year the Sony-Ericsson joint venture was established. The company is also active in Russia as an independent one but they are located in the same building as we are. Actually I do not represent Sony Ericsson; it is an independent company, however I believe, that they will be successful when offer high quality terminals at a reasonable price.






 






However, we see the major growth at the moment in mobile communications. So mobile systems infrastructure (2G), meaning solutions including switching systems, base stations, services and transmission along those lines, continues to be for Ericsson a backbone in our sales. Again, this market is fairly immature, except maybe for big cities as Moscow and its region, where penetration is more than 40% today and the regions definitely have a high demand for more telecoms services.

With more than 150 AXE-10 digital switching systems with more then 2,5 million ports installed throughout Russia - on International Exchanges, UAKs, Toll Exchanges, Signalling Transfer Points (STP) and Local Exchanges, - Ericsson is the largest PSTN solution supplier in Russia. More than 70 percent of all long distance and international calls in Russia are routed through Ericsson's switches

For further telecoms development, Ericsson offers advanced technologies and solutions in Russia. We see the definite growth of interest towards mobile services and applications. For example, one of our major cellular operators in Moscow, MegaFon-Moscow has recently announced, that around 12% of its revenues are coming from value-added services. It is also the reason why we are holding some projects together with service providers in delivering and developing local software and applications. It is coming up but today there are a lot of voice applications.

The major Russian mobile operators have already chosen Ericsson GPRS solutions for their networks: Vimpelcom in the regions, MegaFon in Moscow and MTS in St.Petersburg. Ericsson's MMS trial systems are being tested by Russian operators as well.
Having the leading position in 3G, in February 2002 Ericsson successfully performed the first UMTS videoconference between Moscow and St.-Petersburg in the framework of testing of MegaFon's UMTS trial zone fragment. UMTS trial system installed in "MegaFon" network by Ericsson has allowed this operator to test a considerable number of applications and implementation platforms for 3G services.

The UMTS trial system complies with the 3GPP R3 specifications; it is built using commercial products and may be used as a small-capacity commercial network. It provides for the potential of hardware enhancement and software upgrading and also for wide functionality
A live demonstration of 3G network capabilities was held at the October "Infocom Russia - XXI" exhibition. Applications utilizing mobile video games (Star Wars, Pang), multimedia video exchange (Visual Greetings), information services based on positioning (Interactive Tour Guide), mobile portal services (Hive), as well as streaming video services were shown there.

What possibilities do you think new communications technologies might offer the Russian Federation to develop economically and culturally in the next five or ten years?

We in Ericsson strongly believe in an "All communicating world" and in the crucial role of telecommunications in the development of the country's economy and society in general. We see very positive examples of how telecommunications might become the industry to turn around the whole economy of a country. Ericsson can contribute a lot to Russian development by providing world class information and communications technologies. I mentioned before the "Electronic Russia" program which is aimed at improving communications in the country; we are fully prepared to support and contribute to it.

Russian GDP is growing annually and communications is a sphere where people will definitely spend money due to the big, unsatisfied demand for basic communications services, today penetration is only around 20% . There is a waiting list of more than five million people to get fixed line telephones.

What possibilities do you think the telecommunications sector in Russia offers to investors or foreign companies that wish to work in Russia?

I would say that Russia and the Russian telecommunications industry have to attract investments from abroad. We see signs now that the process is starting to improve: money is returning back into the country. Russian money is being invested now in the country and also investments are being made with money that comes from abroad. When it comes to other financial and industrial operators, first of all foreign ones, the Scandinavians (Telia, Sonera, Telenor and Tele2) as well as German Deutsche Telecom have been here and will certainly continue.

Apart from that, I have not seen very many signs of the global telecoms operators entering the market. Probably due to the fact that cellular operators have already been invested in by some companies, there is no room for other investors. There are also niche players coming here and investing but, at the same time, we can see, for example, Metromedia leaving the country and MCT, another American investor, also selling off its assets. We also see the consolidation trend around fewer big players. There will still be a need for much more investment in Russian communications, both from international and local investors.

Could you tell us a little it about the man who is in charge of Ericsson Russia?

I have a 12 year history with Ericsson, both abroad and in Sweden, I have spent several years in Hong- Kong. I had come from the computer industry. I had worked with IBM and UNI SYS, I spent a few years in the US, so my background is first in the computer industry and then in IT and telecommunications. I was doing international sales for around twenty years. So, I knew Russia and the Russian market very well and that is why I was responsible for the American standard - TDMA.

Then I was offered a post over here to replace one of the guys who left us and went over to one of the operators. He became my customer. I came here and became the sales director for the cellular and wireless sector, then later on for all sets, fixed or wireless. A year ago, I replaced the former president of the company.

Moscow and Stockholm are both cold, northern European cities but in terms of economic development could be said to be quite far apart. What are the biggest differences between the Russian way of doing business and the Swedish one?

Sweden and Russia are neighbours and I can see a lot of similarities between the countries. People are open and hard working, trust and relationships between them play an important role both in personal and business life. The main difference that makes Russia so unique and fantastic from the personal point of view is the warm relationships that exist with our customers. The way business is done here. It is orientated so much towards personal relations. That makes it different mainly not that much from Sweden but from many other countries that I have worked in.

Business is being done on another level and under other circumstances. It is not only negotiating and then signing a contract. It is actually that the handshaking and trusting each other is more important: the chemistry between the two of you. That is very fascinating and that is why I like being here. I have also made so many personal friends in this country. They do really take care of me when I need their help and I try to take care of them on a personal level.

What would be your personal vision for Ericsson in Russia, how would you like to see the company growing?

Our objective is to stay amongst the leaders of the telecommunications industry in Russia and also to strengthen our position. This is the biggest goal for us.

We also would like to be one of the important contributors into the economic growth of the country. Our unique knowledge and deep insight into the future, we believe, will make it possible for us to help in the design of the future Information and telecommunications technology in Russia.

Ericsson has been here for 121 years and we will continue to be here. There is a strong message also when I talked about relationships. Trust in people is a great thing, it helps you trust in the country as well, in the industry. I would also like to say that Russia is receiving more and more focus from Ericsson group due to increasing importance of the market in our global operations. For Ericsson in general our operations here will be very important in the years to come.



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