You are a Swedish company, which has recently
started working with a Japanese electronics manufacturer.What
would be your assessment of the Russian Federation's
communications infrastructure and its development
over the last ten years?
I represent Ericsson in Russia and have been
here for 4 years, responsible for sales,
and a year back I became President for Ericsson
in Russia, which is a part of the Eastern Europe
and Central Asia Market Unit. Ericsson's connection
with Russia has deep historical roots. Ericsson's
first delivery to Russia dates back to 1881, when
we got the first order for telephones from St.-Petersburg.
So we are here for more than 120.
Ericsson as international company also understands
the important role of Russia in the development
of telecommunications and information technologies,
not only inside the country but in other markets
Eastern European and Central Asian countries which
Russia historically has a close relationships
with. Russian operators have entered the other
CIS countries - MTS launched its network in Belarus,
MegaFon in Tajikistan. We also see that the concept
of the Russian federal program called "Electronic
Russia", (which leads the development of
information and telecoms infrastructure to give
equal rights for all the citizens in access to
information resources) becoming more and more
popular in the other countries of this region.
In 1994, Ericsson established a local company
called Ericsson Corporatia AO. With this company,
we have 8 years' experience in the Russian telecoms
market. Since 1994, we have had a few years when
the markets were booming until the 1998 crisis.
Then, for a few years, it was very slow when it
came to sales. Then it started to pick up again,
the trust came back to the industry. Since 2000,
the times have been good both for sales and investments.
Even if the growth has started from a fairly low
level, it has still been very positive looking
at the trends: in the current year, the number
of new fixed lines was two times higher than in
2001, the number of mobile subscribers has doubled
each year and will reach over seventeen million
subscribers by the end of 2002, the number of
internet users has increased by seventy five per
cent in 2002 compared to 2001.
Cellular penetration has also been growing fast
for the last two years, mainly in GSM which is
the clear leader among the other mobile standards.
Ninety per cent of subscribers are connected nowadays
to GSM networks all over Russia.
The growth in mobile communications will certainly
continue for another few years as the penetration
is still fairly low in comparison with western
countries, for example. We see that there is certainly
a need to continue investments in industry development.
In the cellular industry, we also see interest
from international players such as Deutsche Telecom,
Telia, Sonera and Telenor. Tele2, a Swedish player,
is also here.
I have experience both with the downturn of 1998
and the rapid telecoms development as we see it
now. I came here in August 1998 with high hopes
to continue following the boom and the first years
of my assignment were to downscale, which we did.
Then we started to get better again but through
all those years we were committed to the development
of the market and, sure, Ericsson came here seriously
and for a long time. So, here we are now and it
looks good, I would say. We do not see any signs
of the downturn like we notice in many western
markets. On the contrary, the Russian market is
growing, having a need for basic as well as advanced
telecoms services; from my perspective, it is
a high potential market but still not yet a mature
one.
Ericsson Russia has signed a $40m contract
to build a telecommunications infrastructure for
Moscow city and the Moscow region. How do you
propose to achieve your goal of having the project
up and running by the end of 2002?
This particular project is with a company called
Telecom-Invest XXI, which is a Moscow and Moscow
region based fixed operator. Telecom-Invest-XXI,
together with NEFTEGAZBANK and Ericsson, have
signed a contract for the supply of a multiservice
network for the Moscow region and Moscow. When
it comes to putting services into operations we
would like to refer to our customer.
Ericsson is a large, international company,
with offices in more than 140 countries around
the world but the Russian Federation is the largest
country in the world. There are very many climatic
and cultural differences within one country. How
has Ericsson developed its operations and partnership
programs to deal with this?
At the moment, we are 300 people in Russia. We
have our main office in Moscow, one more office
in Moscow connected to the Technical University
of Telecommunications - MTUCI, where we have a
training centre and also some technical staff.
Ericsson Training Center is the joint venture
established together with Moscow Technical University
of Telecommunications. Around 10.000 people have
got general and specialised training there since
it was opened in 1996. We also have some partners
dedicated to software R&D. For example, Ericsson
supports Trustlink in the development of SoftWare,
which can be rooted in by the operator for his
enterprise customers.
Ericsson Mobility World - is a global Ericsson
project with a local point of presence in Russia,
aimed to provide the independent developers of
applications with all the necessary tools and
network emulators in order to let them develop
the applications for Mobile Internet. By sharing
our technology and expertise with developers,
we help turn their great ideas into real-world
applications. Applications that telecom operator
can sell today.
Generally speaking: This market is not really
a country, it is a continent with 11 time zones!
We certainly have partners and customers from
Kaliningrad in the west to Vladivostok in the
Far East. We have customers throughout this vast
territory. It is certainly not an easy market
to handle from this point of view. We do not have
local offices in all of these places. Except for
Moscow we currently have office in St-Petersburg
and field support center in Krasnoyarsk to support
the Far Eastern and Siberian regions.
We started to do business in Russia in 1881 when
we sold the first telephone sets in St Petersburg.
The company's first telephone exchange in Russia
was installed as early as 1893. In 1897 the telephone
factory was opened in St.-Petersburg, in 1917
it had more than 3000 workers (twice as many as
the parent factory in Stockholm). At the beginning
of the last century which was nationalised in
1917 and renamed into "Krasnaya Zarya"
- "The Red Dawn", it still exists under
this name. By the end of the nineteenth and beginning
of the twentieth centuries, Russia was one of
the major Ericsson markets.
Since then we continued to sell our products through
some other channels, the former Yugoslavia mainly.
Ericsson Nikola Tesla, which is a joint venture
between Croatian company and Ericsson, had been
doing business in Russia for many years and we
had to use them to localize Ericsson switches
and some other products, to develop the special
software needed for the Russian market. More and
more, Russia is aiming towards more open standards
but still we have to localise some of our products
and certify them. Except for that, there are no
other special products for this market but we
can be proud of the fact, that Transit network
for Russia's NMT and GSM operators (Multiregional
Transit Telecom's - MTT) is based on Ericsson's
unique Combined Gateway solution specially developed
for the customer.
You are a Swedish company, which has recently
started working with a Japanese electronics manufacturer
Do you think that the new Sony-Ericsson handsets
will be a success in Russia?
As you mentioned "Japanese electronics manufacturer",
you are probably very well aware that last year
the Sony-Ericsson joint venture was established.
The company is also active in Russia as an independent
one but they are located in the same building
as we are. Actually I do not represent Sony Ericsson;
it is an independent company, however I believe,
that they will be successful when offer high quality
terminals at a reasonable price.
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However, we see the
major growth at the moment in mobile communications.
So mobile systems infrastructure (2G), meaning solutions
including switching systems, base stations, services
and transmission along those lines, continues to
be for Ericsson a backbone in our sales. Again,
this market is fairly immature, except maybe for
big cities as Moscow and its region, where penetration
is more than 40% today and the regions definitely
have a high demand for more telecoms services.
With more than 150 AXE-10 digital switching systems
with more then 2,5 million ports installed throughout
Russia - on International Exchanges, UAKs, Toll
Exchanges, Signalling Transfer Points (STP) and
Local Exchanges, - Ericsson is the largest PSTN
solution supplier in Russia. More than 70 percent
of all long distance and international calls in
Russia are routed through Ericsson's switches
For further telecoms development, Ericsson offers
advanced technologies and solutions in Russia. We
see the definite growth of interest towards mobile
services and applications. For example, one of our
major cellular operators in Moscow, MegaFon-Moscow
has recently announced, that around 12% of its revenues
are coming from value-added services. It is also
the reason why we are holding some projects together
with service providers in delivering and developing
local software and applications. It is coming up
but today there are a lot of voice applications.
The major Russian mobile operators have already
chosen Ericsson GPRS solutions for their networks:
Vimpelcom in the regions, MegaFon in Moscow and
MTS in St.Petersburg. Ericsson's MMS trial systems
are being tested by Russian operators as well.
Having the leading position in 3G, in February 2002
Ericsson successfully performed the first UMTS videoconference
between Moscow and St.-Petersburg in the framework
of testing of MegaFon's UMTS trial zone fragment.
UMTS trial system installed in "MegaFon"
network by Ericsson has allowed this operator to
test a considerable number of applications and implementation
platforms for 3G services.
The UMTS trial system complies with the 3GPP R3
specifications; it is built using commercial products
and may be used as a small-capacity commercial network.
It provides for the potential of hardware enhancement
and software upgrading and also for wide functionality
A live demonstration of 3G network capabilities
was held at the October "Infocom Russia - XXI"
exhibition. Applications utilizing mobile video
games (Star Wars, Pang), multimedia video exchange
(Visual Greetings), information services based on
positioning (Interactive Tour Guide), mobile portal
services (Hive), as well as streaming video services
were shown there.
What possibilities do you think new communications
technologies might offer the Russian Federation
to develop economically and culturally in the next
five or ten years?
We in Ericsson strongly believe in an "All
communicating world" and in the crucial role
of telecommunications in the development of the
country's economy and society in general. We see
very positive examples of how telecommunications
might become the industry to turn around the whole
economy of a country. Ericsson can contribute a
lot to Russian development by providing world class
information and communications technologies. I mentioned
before the "Electronic Russia" program
which is aimed at improving communications in the
country; we are fully prepared to support and contribute
to it.
Russian GDP is growing annually and communications
is a sphere where people will definitely spend money
due to the big, unsatisfied demand for basic communications
services, today penetration is only around 20% .
There is a waiting list of more than five million
people to get fixed line telephones.
What possibilities do you think the telecommunications
sector in Russia offers to investors or foreign
companies that wish to work in Russia?
I would say that Russia and the Russian telecommunications
industry have to attract investments from abroad.
We see signs now that the process is starting to
improve: money is returning back into the country.
Russian money is being invested now in the country
and also investments are being made with money that
comes from abroad. When it comes to other financial
and industrial operators, first of all foreign ones,
the Scandinavians (Telia, Sonera, Telenor and Tele2)
as well as German Deutsche Telecom have been here
and will certainly continue.
Apart from that, I have not seen very many signs
of the global telecoms operators entering the market.
Probably due to the fact that cellular operators
have already been invested in by some companies,
there is no room for other investors. There are
also niche players coming here and investing but,
at the same time, we can see, for example, Metromedia
leaving the country and MCT, another American investor,
also selling off its assets. We also see the consolidation
trend around fewer big players. There will still
be a need for much more investment in Russian communications,
both from international and local investors.
Could you tell us a little it about the man who
is in charge of Ericsson Russia?
I have a 12 year history with Ericsson, both abroad
and in Sweden, I have spent several years in Hong-
Kong. I had come from the computer industry. I had
worked with IBM and UNI SYS, I spent a few years
in the US, so my background is first in the computer
industry and then in IT and telecommunications.
I was doing international sales for around twenty
years. So, I knew Russia and the Russian market
very well and that is why I was responsible for
the American standard - TDMA.
Then I was offered a post over here to replace one
of the guys who left us and went over to one of
the operators. He became my customer. I came here
and became the sales director for the cellular and
wireless sector, then later on for all sets, fixed
or wireless. A year ago, I replaced the former president
of the company.
Moscow and Stockholm are both cold, northern
European cities but in terms of economic development
could be said to be quite far apart. What are the
biggest differences between the Russian way of doing
business and the Swedish one?
Sweden and Russia are neighbours and I can see a
lot of similarities between the countries. People
are open and hard working, trust and relationships
between them play an important role both in personal
and business life. The main difference that makes
Russia so unique and fantastic from the personal
point of view is the warm relationships that exist
with our customers. The way business is done here.
It is orientated so much towards personal relations.
That makes it different mainly not that much from
Sweden but from many other countries that I have
worked in.
Business is being done on another level and under
other circumstances. It is not only negotiating
and then signing a contract. It is actually that
the handshaking and trusting each other is more
important: the chemistry between the two of you.
That is very fascinating and that is why I like
being here. I have also made so many personal friends
in this country. They do really take care of me
when I need their help and I try to take care of
them on a personal level.
What would be your personal vision for Ericsson
in Russia, how would you like to see the company
growing?
Our objective is to stay amongst the leaders of
the telecommunications industry in Russia and also
to strengthen our position. This is the biggest
goal for us.
We also would like to be one of the important contributors
into the economic growth of the country. Our unique
knowledge and deep insight into the future, we believe,
will make it possible for us to help in the design
of the future Information and telecommunications
technology in Russia.
Ericsson has been here for 121 years and we will
continue to be here. There is a strong message also
when I talked about relationships. Trust in people
is a great thing, it helps you trust in the country
as well, in the industry. I would also like to say
that Russia is receiving more and more focus from
Ericsson group due to increasing importance of the
market in our global operations. For Ericsson in
general our operations here will be very important
in the years to come.
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