FIJI
An island of hope

JOHN CAMPBELL

Read our exclusive interview with John Campbell


AIR PACIFIC LIMITED

JOHN CAMPBELL

CHIEF EXECUTIVE OFFICER

Contact:
Private Mail Bag
Nadi Airport
Nadi, Fiji Islands
Telephone: +679 672 0777
Facsimile: + 679 672 0512
Email : webmaster@airpacific.com.fj
Website: www.airpacific.com
 
AIR PACIFIC - AN OVERVIEW

Air Pacific Limited is the largest tourism company registered in Fiji. It is Fiji's international airline providing world class transport and communications for Fiji. Air Pacific is a growing unlisted public company owned by the shareholders with the Fiji Government holding 51% of the shares. Air Pacific's last 14 years have been profitable. Today we are proud to have over 700 employees world wide in our Air Pacific family.
Today, Air Pacific has a close association with Qantas Airways, which is a shareholder in our company and represents us in the Americas and Europe. Qantas and Air Pacific operate joint services on North American and Australian flights.

MISSION STATEMENT

Air Pacific is Fiji's international airline providing air transport and communication services to Fiji. Our mission is to be an outstanding airline by providing a safe, high quality service to our customers, to prosper as a business and to provide a reasonable return to our shareholders.



HISTORY

Air Pacific began with a dream of the famous Australian aviator, Harold Gatty, who started the airline on September 1, 1951 and commenced service as Fiji Airways on domestic routes in Fiji with an eight Dragon Rapide.
The airline was purchased by Qantas in March 1958. In 1960 BOAC (now British Airways) and TEAL (now Air New Zealand) became equal third shareholders. The next year, the first international service to Tonga was started.
In 1965 the Fiji Government took up a quarter equal shareholding. The airline changed its name to Air Pacific in 1971 to reflect its growing involvement in the region and the next year entered the jet age with delivery of its first BAC 1-11.



In May 1974 the Fiji Government became the major shareholder and in 1978, the famous rainbow colours were introduced onto the aircraft. The route network was progressively enlarged to include New Zealand, Australia and the USA.
In 1985 the Qantas / Air Pacific Support Agreement came into effect and Qantas increased their shareholding. In 1985 the first B/$/ was delivered. Services to Japan commenced in 1988. The fleet was converted to an all Boeing jet fleet in 1992. Qantas increased its shareholding to 46% in 1998.
Air Pacific continued to expand the route network and in 1998/9 introduced three New Generation B737-800/700 aircraft. Throughout their fifty one years, we have had an outstanding safety record.

CAPITAL INVESTMENT AND EXPENDITURE

Air Pacific needs a great deal of capital to continue to grow. To prove that capital, it retains an amount from profit each year to be used to finance the future needs of the airline. Without these earnings, debt would be greater and borrowing difficult. Air Pacific funds its own growth and investment.
The largest discretionary share is used to sell tourism to Fiji, both by direct promotion and in sales support in the country's main source markets. Manpower, airport and engineering and maintenance are significant areas of expenditure, which provide a direct benefit to Fiji.


The largest discretionary share is used to sell tourism to Fiji, both by direct promotion and in sales support in the country's main source markets. Manpower, airport and engineering and maintenance are significant areas of expenditure, which provide a direct benefit to Fiji.

TOURISM AND AIR PACIFIC

TURNOVER BY SECTOR 2000


Tourism is the largest industry in Fiji employing over 40,000 people throughout the islands. Foe every job directly created in the tourism sector it is estimated that four other people have employment in support to the industry. Air Pacific, as the largest carrier of tourists to Fiji, plays a critical role in the development of the industry. Air Pacific is a major source of Foreign Exchange for Fiji.

VISITOR ARRIVALS INTO FIJI
Whilst Air Pacific faces significant competition from other Airlines based in the Pacific Rim, it still carries more visitors and tourists than any other airline. With the strong focus on Fiji as a destination, Air Pacific helps build tourism numbers from all source markets. Amongst the airlines serving the South Pacific, only Air Pacific is totally devoted to and focused on building tourism in Fiji.
ANUAL SPEND PROMOTING FIJI
Air Pacific is the largest investor in the promotion of Fiji in ll the major source markets. Indeed Air pacific spends around ten times more than the Fiji Visitors Bureau when discounting and wholesaler support is also taken into account. Sales and marketing are the single largest component of our international expenditure. But if Fiji tourism is to continue to grow it is important that Air Pacific promotes the country.
FREE AND DISCOUNTED TRAVEL

Air Pacific contributes thousands of dollars each year in free and discounted air travel for different activities. This allows people and goods to travel, expanding Fiji's knowledge base and technology. The company also provides significant social support for medical and welfare related travel.


The major proportion of free and discounted travel is for tourism promotion missions and inbound tourism, educational tours which help to promote Fiji's tourism and areas of social importance for Fiji, plus builds export markets for Fiji's products.

YEAR 2002 IN REVIEW

SALES & MARKETING
With the company still feeling the residual effects of May 200, the biggest challenge Air Pacific faced in the sales and marketing arena was to develop campaigns in key source markets to bring people back to Fiji.



The terrorist attacks on the World Trade Centre in New York on September 11th, immediately threw international travel into turmoil and brought the tourism industry worldwide to its knees.
This resulted in the resurrection of the Tourism Action Group for a short period to assess the impact of this event and develop appropriate promotional strategies. Whilst Fiji and Air Pacific were not immune to the effects of this tragedy, it would eventually provide an unexpected windfall for Fiji as a destination later in the year as Northern Hemisphere travellers opted for the perceived safety of the South Pacific Vacations.
AMADEUS
As a result of Qantas and British Airways moving to the 'AMADEUS' Reservations System, a decision was taken to also adopt the same system from November 2002. This latest technology reservations system has features and benefits, which will help streamline operations and dovetail into Air Pacific's overall commitment to increasing its capabilities and resources.
FINANCIAL RESULTS 2001 /2002

Revenue (000) $357,703
Expenditure (000) $348,028
Operating Profit (Loss) (000) $9,675
Cost per ATK 65.0c
Yield per RTK (Air Pacific services only) 109.24c
Paid up Capital as at 31 March (000) $26,093


SERVICES

AIR PACIFIC FREIGHT

Air Pacific's freight operation has come a long way from being a " loose freight " carrier in narrow body aircrafts to " freight unitisation " in wide body aircrafts.
The impact of Air Pacific's freight product to its total business performance is so good that the airline has invested a lot in it towards maintaining very high service standards and competitiveness of the Air Pacific freight product.

The Freight Products and Services that Air Pacific offers include: General Cargo, Perishable Goods, Live Animals, Dangerous Goods, Valuable and Vulnerable Cargo, Unaccompanied Baggage, Customs Clearance.
FREIGHT CAPACITY
Air Pacific supplies more airfreight capacity to and form Fiji's major source markets than any other airline. Air pacific has also developed innovative containers and packs for Fiji's products to facilitate a fast, economical transport link. By being sure of reliable scheduled freight services, Fiji's exporters and importers can build their business. In the last eight years, the carried freight value has more than doubled. And growing exports help build a strong Fiji economy.
AIR PACIFIC ENGINEERING AND MAINTENANCE SERVICES

Air Pacific Engineering and Maintenance has been operating since the 1950s. Employing some 120 staff, it provides quality aircraft engineering for Air Pacific, Qantas, Air Vanuatu and Royal Tongan Airlines.



Being FJAR145 approved and ISO9002 accredited, Air Pacific Engineering and Maintenance totally maintains the B737-700/800 in house. In conjunction with Qantas, Air New Zealand and Boeing, maintenance of the B747 and B767 is assumed in house. Air Pacific offers the following services: Aircraft Support Workshops, Aircraft Maintenance and Ramp Handling, Inventory Management, Technical, Services Quality Assurance, Support Workshops, Ramp Handling Services.
JET FLEET

B737-700

B737-800

B747-200

B767-300


ROUTES

Air Pacific links Fiji to 16 cities in ten countries
Apia Nadi
Auckland Nuku'alofa
Brisbane Suva
Honolulu Sydney
Los Angeles Tokyo
Melbourne Vancouver
As codeshare:
Christchurch Port Vila
Honiara Wellington



CONTACT DETAILS

Here are important contact names, telephone numbers and postal and email addresses for you to use when contacting Air Pacific.
Worldwide Reservations Numbers
Apia 22738
Australia 1 800 230150*
Fiji 6720888
Honiara 20336
Japan 03 5208 5171
New Zealand 0800 800 178*
Port Vila 22836
Tahiti 430665
Tonga 23422
United States
800 2274446*
· the call is toll free  




General Sales Agents Worldwide

AUSTRALIA
Air Pacific Limited
World Aviation Systems-GSA
Level 10,403 George Street
Sydney NSW 2000
61-2-9244-2496
Air Pacific Limited
World Aviation Systems -GSA
Ground Floor
310 King Street
Melbourne VIC 3000
61-3-9920-3609
Air Pacific Limited
World Aviation Systems -GSA
Level 5, 217 George Street
Brisbane QLD 4000
61-7- 3407 7267
HONG KONG
Air Pacific Limited
Deks Air (Hong Kong)Ltd GSA
Room 1804-5
Jubilee Centre
18 Fenwick Street,Wanchai
852-2861-1811
JAPAN
Air Pacific Limited
Room 251,Kokusai Building
3-1-1,Marunouchi
Chiyoda-Ku,Tokyo 100-0005
03-5208-5171
MALAYSIA
Malaysian Airlines System-GSA
3rd floor,MAS Building
Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia
603-216-55266
NEW CALEDONIA
Air Pacific Ltd
Agence de Voyages Jean Brock
GSA,14 Rue George Clemenceau
BP 122,98845 Noumea
687-28-3439
NEW ZEALAND
Air Pacific Ltd
Level 12,17 Albert Street
Auckland
64-9-379-8476
Air Pacific Limited
119 Armagh Street
Ground Floor,Price Waterhouse BLDNG NZ
USA
Air Pacific Limited
6080 Center Drive
Suite 490
Los Angeles
CA 90045
1800-227-4446
CANADA
Air Pacific Limited
Cathay Pacific-GSA
Vancouver International Airport
Room #4400,Po BOX 23825,Vancouver BC V78IXO
1800-227-4446
REPUBLIC OF KOREA
Air Pacific Limited
Han Young Air Agency-GSA.
5th Floor,Soon Hwa Buildings
5-2 Soon hwa-Dong
Choong-KU-Seoul
822-319-8166
SAMOA
Air Pacific Limited
Polynesian Airlines-GSA
1st floor,National Provident Fund Building
P.o Box 599 Apia
685-22738
SINGAPORE
Air Pacific Limited
Deks Air (Singapore Pte Ltd)-GSA
01-05 Beach Centre
15 Beach Road,Singapore 189677
65-338-8180
SOLOMON ISLANDS
Air Pacific Ltd
Travel Industry Sevices Gsa
City Centre Building
Mendana Avenue
677-20336
TAHITI
Qantas-GSA
1st floor-Viama Centre
P.O Box 1695,Papeete
689-43-0665
TAIWAN,ROC
10 F1-6,
No 106 CHUNG-An WEST RD
TAIPEI 103,ROC
886-2-2559-8041
TONGA
Air Pacific Limited
E.M Jones Ltd-Gsa
P.O Box 34,Nukualofa
676-23422
UNITED KINGDOM
Air Pacific Limited
395/403 King street
Hammersmith
London W6 9NJ
208-748-9795
VANUATU
Air Pacific Limited
Vanuatu Travel Services-GSA
P.O BOX 1694
Kumul Highway,Port Villa
678-22836
GERMANY
Qantas-GSA
Frankfurt Airport-Terminal 2
0180-325-0630
ITALY
Qantas-GSA
Corso Italia 8,Milan
39-6-5249-1525
FRANCE
Qantas-GSA
13/15 Boulevard de la Madelaine,
Paris
33-1-803-846846
SWEDEN
Qantas-GSA
Kungsgatan 64,
Stockholm
46-8-24-2502
SWITZERLAND
Qantas-GSA
Loewemstrasse 51
Zurich
44-1-211-4411

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