 KLM
BACKGROUND |
KLM Royal Dutch Airlines (KLM) is an international
airline operating worldwide. Its home base is Amsterdam
Schiphol Airport, one of the most modern mainports
in the world. KLM forms the core of the KLM Group,
other members being KLM cityhopper, KLM uk and Transavia.
Founded in October 1919 KLM Cía. Royal Dutch
Airlines is the oldest airline company that still
operate under its original name. In its corporative
history, for more then 80 years KLM has played a
fundamental role in the formation of the airlines
industry world wide, improving service and efficiency
every years.
Every day from and to Ecuador
KLM flights with a daily frequency to Ecuador, in
the main cities Quito and Guayaquil, from several
international airports. In each flight the KLM crew
always makes you believe that there are not two
similar customers.
-The New World Business Class, All the room dedicate
to the comfort in the World Business Class de
KLM y Northwest Airlines it is focused on the
international flights. Necessary space to work
and relax while flying. For the professional and
attentive crew the main important asset is to
deliver comfort and relax, and this is the main
goal of World Business Class, and should be working
always in perfect harmony, in order to deliver
to customer the best quality service.
The joint venture between KLM y Northwest realized
in 2001, made possible that the customer receive
a more comfortable trip. With its seats of 120
cm of room offer to the passenger advantages such
as more room to stretch the legs, and a bend 150º
to reach a more comfortable position to sleep.-Economy
Class. In KLM they understand that offering to
a passanger everything might need to have a very
comfortable and relaxing flight is primordial.
In relation to this concept, and in this era of
economic exchanges, the Economic class has been
improved, with the purpose to facilitate to all
the services that a passenger might need, at the
moment they need and the way they neeed them.-Loyality
Program. KLM proudly introduces all-new Flying
Duchman", loyalty every flight is now credited
with a minimum of 500 miles, and travellers receive
double credit for flying in Business Class.
Once achieved the Elite membership status, you also
earn extra Award Miles every time you flight. There
are countless ways to raise your total even higher
with the many airlines and service partners participating
in the program. For those people resident in the
United States, Asia, and Australia is recommended
to became a member of "World Peaks" an
equivalent program offered by the alliance Nortwest.ECONOMY,
SOCIAL VALUE AND QUALITY ENVIRONMENTKLM is working
on a sustainability policy, aimed at the creation
of economic prosperity, social value and a quality
environment. KLM endeavors to achieve its corporate
goals by maintaining an equal balance between these
three pillars.
This involves the conservation of opportunities
for future generations to realize their primary
needs, such as the need for mobility, income,
good working conditions and deployment opportunities
and a high-quality living environment.
The sustainability policy endeavours to find a balance
between:· The ecomomical dimensionWe strive
to deliver added value to customers, employees and
shareholders. The economic interest of aviation
is farther-reaching. Both the regional and national
economies are dependent on the availability of a
reliable international network. · Our social
policy. Reliable, punctual, caring and friendly.
These are the KLM values that are central to everything
that we do. They characterize or service and the
relationships that we maintain with customers, employees
and our environment. · Caring for the environment.
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Pressure on the environment has increased with
the growth of the aviation industry. KLM constantly
strives to improve environmental impact by investing
in new aircraft, the adaptation of business processes
and by adopting an environment-conscious purchasing
policy. KLM considers sustainable development
to be a continuous process, without a set destination.
Today's economic realities make this process even
more challenging. Assuring the continuity of the
company always remains the first requirement when
creating social and ecological values.
| ALLIANCES
AND VISION |
Through its strong alliance with Northwest Airlines
and close cooperation with European and intercontinental
network and route partners, KLM offers passengers
and airfreight shippers more than 113,000 city-pair
connections throughout the world via one or more
hubs.
KLM and its partners serve over 360 cities in 78
countries on six continents. In its core activities
of passenger and cargo transport, KLM has established
itself as one of the market's leading carriers.
KLM's third core activity, Engineering & Maintenance,
makes an important contribution to KLM's result
through the provision of aircraft and engine maintenance
services to both KLM and third parties.
KLM is a key player in a global alliance that commands
an important position in the world's three major
trading blocs: America, Europe and Asia. Its goal
is to be the first choice passenger and cargo airline
and provider of maintenance services, while consistently
enhancing shareholder value, providing a stimulating
and dynamic working environment and participating
in mutually beneficial relationships with its partners.
KLM shares are listed on the Amsterdam and New York
stock exchanges.
| PARTNERS |
With flights to over 400 destinations in 80 countries,
KLM/Northwest Airlines and its partners offer
a true global network with more direct flights
to more destinations, as well as smoother transfers
through our multiple hubs all over the world.
Most of our excellent partners fly specific routes
on behalf of, or in cooperation with KLM /Northwest
Airlines. Whichever partner is traveled with,
the KLM/Northwest Airlines alliance assures of
a consistently high standard of service.
KLM offers a wide variety of aircrafts in various
cabin configurations. KLM aircraft are deployed
according to passenger supply and demand per market,
and according to aircraft availability.
These factors may vary per season, per day and,
for some destinations, during the day. On majority
of flights, KLM operates two cabin classes: Business
Class or World Business class and Economy. On
a number of destinations, however, only one cabin
class is offered. Information on most frequently
used seating and information about the type of
aircraft or cabin plans that will be schedule
for the flight, are reachable at local KLM office
or in the Internet Site.
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