 PRESENTATION |
When you are enjoying a fine hotel experience where
you feel at ease and observe that all things work
smoothly and efficiently, you might ask yourself,
how and why does this happen?
We, at OROTELS have been working on these issues
for over 25 years and we believe it all and only
happens because of the people providing the service
and making you feel very special. Thus we coach
and lead our associates to develop a genuine love
and passion for outstanding guest service, to take
care of the important things as well as the small
details.
Today's environment is very much technology oriented.
This also applies to the hotel business where we
efficiently use it as a necessary management and
service tool. But more than that, we strongly emphasize
in what our business from the very beginning has
been and always will be: Honest and respectful relations
between people of all kinds.
| HISTORY |
OROTELS Corporation, Switzerland, founder of ORO
VERDE HOTELS, - until 1992 known under the name
of CEM Inter Consulting & Management Corporation
- is an independent Swiss company based in Zurich,
specialized in planning, development and operation
of deluxe and first class hotel operations and other
related activities.
OROTELS has derived its expertise during many years
by forming part of one of the Leading hotel groups
in Switzerland. Founded in 1976, it became the international
division of this prestigious group, prospecting
for new business opportunities in South America.
Within a short period of time OROTELS successfully
developed and started operating its first HOTEL
ORO VERDE® in Guayaquil-Ecuador in 1981, (250
rooms, 3 restaurants), followed by market entries
in Mexico, Brazil and Peru.
| THE
HOTEL ROOMS |
The Grand Hotel Guayaquil dispose of 180 de luxe
rooms of whose 00 are dobles.,00 are singles and
also provide a spacious and comfortable 00 suites.
All the rooms whatever they are single, or double
are generously sized, handsomely decorated and full
of amenities. All the rooms are fully equipped with
cable TV, Refrigeration in the room, coffee machine,
large desk, direct dial internal and external line,
Internet connection, air condition, hair dry and
plenty of good reading lights. A 24 hours a day
room-service is also available.
| VALUES
AND PRINCIPALS |
· The Vision
· The Mission
· The Philosophy
· conduct our affairs with integrity, respect
and fairness.
· believe in personal relations and personalized
service. People are the key to our success.
· strive for the best possible quality standards
in all our activities.
· are committed to our customers, financial
partners and our associates.
· strongly consider environmental issues
in our planning and operating
procedures
· pursue financial success in order to contribute
to a sustainable development of our business.
The management team is most positive, dynamic, enthusiastic
and pro-active. We are strong believers in our values
and principles that shall benefit all people involved
in the businesses we conduct.
| THE
VISION |
Hotel Quito combine outstanding cultural, human
and professional elements from Switzerland and from
the country where we operate our hotels in a dynamic
entrepreneurial ambiance, where our clients, associates
and partners in a common effort participate and
may see their dreams come true.
| THE
MISSION |
At Hotel Quito everyone is a well-trained specialist
in planning, developing and managing fine hotels,
where the appropriate service and attention is the
key to success. Also the Hotel cares for our guests
and strive to make them feel very special, and the
care for our financial partners and associates and
aim to exceed their expectations.
Wherever OROTELS is active you shall feel a dynamic
ambiance of joy, fun and respect, where work is
done with persistence and discipline, considering
the attention to details. While using modern technology,
the human element is always given priority. All
people involved in business with OROTELS shall be
treated with dignity and fairness, be able to achieve
their goals, experience pride and satisfaction and
live up to their success not only financially, but
professionally, personally and emotionally.
| THE
SERVICES |
Planning and development
OROTELS has planned and developed 3 hotels which
became members of the prestigious organization
"The Leading Hotels of the World". Experienced
in conducting projects from the initial idea until
its completion, operation and management, OROTELS
has become a specialist in planning and developing
new and modern hotel concepts where it's clients
and financial partners have a unique opportunity
to assure their investment in an overseable business
environment.
|
Technical Assistance
for hotel construction, purchasing concepts, design
and Pre-opening operation
OROTELS has provided over the years in a number
of hotel and restaurant projects with technical
assistance in the construction of new buildings
or in the remodeling process of existing ones. This
includes:
· Market analysis
· Conceptual development with space programming
· Operational concepts.
All these elements support the architects and engineers
in their creative planning and designing, phase
in which the specialists of OROTELS actively participate.
The outcome, based on adapted specifications and
dimensions, is a rough first cost estimate for the
project
Built on these parameters and using the ample experience
of OROTELS a most reality-oriented feasibility study,
will be elaborated and serve as a guideline for
any client or potential investor. During the construction
progress OROTELS and it's associates define:
· Specifications for the adequate hotel installations
and equipment
· Provide purchasing concepts
· Design services.
Above process, seriously carried through, guarantees
maximum functionality and operational efficiency,
both essential to achieve optimal results in any
future operation.
The pre-opening operation includes the preparation
of:
· Initial market and business plan
· selection and hiring of the executive team
· operational planning
· pre-opening sales activities
· staff recruitment and training
· standard operating procedures
Professional Hotel Management and efficient Operation
OROTELS has a proven track record of excellent financial
operating results in all the properties it is or
was involved in. It's management contracts, based
on a win-win situation, both for the financial partners
and the operator generally have a length of 5 to
10 years and with a financial participation as owner-operator
between 10 and 15 years. OROTELS together with it's
business associates offers:
· The brand name according to the property
· E-mail connectivity through OROTELS.com
· Internet home page for the property on
OROTELS.com
· Access to worldwide reservation offices
and connectivity to GDS (Global Distribution Systems)
through our partner organizations
· Standard operating procedures for the
property
· Accounting systems according to the Uniform
Systems of Accounts
· Monthly financial reports
· Yearly business plan which includes budgets,
investment plans, sales & marketing plans
· Access to internet recruiting database
· Selection of the management team
· Training concepts
· Quality controls
. You get access to a proven and successful brand
name for your property or project.
2. The owners of OROTELS are directly involved
in the management of the properties.
3. OROTELS participates in a fair way in the benefits
and risks of the properties it runs for it's financial
partners.
4. OROTELS opens the access to worldwide sales
and marketing connection through its partner organizations.
5. Competent in-house professionals conduct local
and regional sales and marketing efforts.
6. OROTELS has the perfect size to make all communication
personal, human, transparent, effective and efficient.
7. There are no hidden clauses or costs, the contractual
relationship is clear from the very beginning.
8. OROTELS has access to and selects the best
available staff, both local or international professionals
at a minimal cost for the operation.
9. Periodical quality controls, at no additional
cost, guarantee maintaining the service and operation
standards that characterize OROTELS.
10. OROTELS practices an open, trustful, personal
relationship with it's business partners and believes
in mutual respect.
Restaurants. Dining on the moon
The hotel's restaurants combine local history
with tasty cuisine. The 7the floor restaurant
is the best place with the best view in Quito
The business center
The business center is located conveniently in
the lobby area and offers all the latest in office
equipment and secretarial services you might need
from 7:00 a.m. to 12:00 pm. The services that
the business centre offers are bilingual secretary
service, fax service, photocopies, Printers, Internet...
Hotel annual Occupation
As it shown by the graph here, thanks to the quality
of the services and the effort of the all employers
at the Hotel Quito the occupation p/year has been
growing since 1999, reaching a pick of 50% in
the 2003.
Hotel Quito Occupant
As the graph here above shown the Hotel Quirto during
the last five years has been mainly frequented by
Americans in the country for business followed by
the Region. European are be going to increase in
the 2003 and 2004. The Asian represents the 7 %
of the customers. Forecasting for the next two years
foresee the increment of Europeans, thanks to the
investment process, of countries such us Spain,
England and Germany.
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